Contact Us

Whatever your question is, we aim to respond within 3 business days. Often your query may be answered faster, but please provide as much detail as possible to help us address your query.

Note: If you have contacted us previously, please provide details so we can combine the information and help you faster.
Or a nickname
Where to respond to
Preferably mobile - so we can contact you via call or SMS, helps us match your question if you contact us online and on the phone. For urgent queries we may contact you here as well as email
If you're asking about a particular BitRocket ATM, please provide the city/suburb/name here. Otherwise your nearest city/suburb or postcode is optional
Please provide as much information as possible
Any transaction receipts, screenshots of your transaction list, advanced details (e.g. wallet to/from or transaction pics), photo of the ATM screen or anything else relevant!

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