Customer Account Verification
This normally takes only a few minutes to process. Keep an eye on incoming SMS messages on your mobile once submitted.
Please take a photo of your ID and use your personal details in the form
Providing both ID
and filling out the form may speed things up, especially if you are using non-Australian ID or just a Medicare card (DOB required).
Your details are encrypted and checked against a third party system, and not shared outside our systems with anyone. Your personal details and day-to-day transactions remain private
If you need to claim funds in the case of a problem, your ID helps us be sure we are dealing with you and not someone else.
This is once-off and you can use any BitRocket ATM freely afterwards with just your mobile.
Additional (Residential address)
You can either just provide photo ID above (e.g. Australian drivers license) and/or provide the following information.
Providing both may help speed up processing. On average it takes just 3 minutes to process.
Use the address on your ID or your normal residential (home) address.
(optional) - or where you are now
Optional extra information, e.g. if you are a visitor or permanent migrant to Australia you can supply the passport number that you used when entering the country. If you are sending to/from someone else just tell us about it