Customer Account Verification
This normally takes only a few minutes to process. Keep an eye on incoming SMS messages on your mobile once submitted.
Please take a photo of your ID and use your personal details in the form
Providing both ID
and filling out the form may speed things up, especially if you are using non-Australian ID or just a Medicare card (DOB required).
Your details are encrypted and checked against a third party system, and not shared outside our systems with anyone. Your personal details and day-to-day transactions remain private
If you need to claim funds in the case of a problem, your ID helps us be sure we are dealing with you and not someone else.
This is once-off and you can use any BitRocket ATM freely afterwards with just your mobile.
You can provide: Drivers license, passport, Medicare card, citizenship, Visa approval email details, Birth Certificate, and other forms. If in doubt, submit it and we'll guide you.
Additional (Residential address)
You can either just provide photo ID above (e.g. Australian drivers license) and/or provide the following information.
Providing both may help speed up processing. On average it takes just 3 minutes to process.
Use the address on your ID or your normal residential (home) address.
(optional) - or where you are now
Optional extra information, e.g. if you are a visitor or permanent migrant to Australia you can supply the passport number that you used when entering the country.